Technical support
Reliable support of websites, online shops and 1C for the smooth operation of your business.
Modern business is unthinkable without stable operation of IT-systems. Website, CRM, accounting programmes based on 1C - each element plays an important role in business processes. Any failure, error or delay in updating can cost loss of customers, income and reputation. Therefore, prompt technical support becomes not just a service, but a strategic necessity.
Our company offers professional technical support services: from support of websites and online shops to support of accounting systems based on 1C. We ensure not only the elimination of problems, but also their prevention, so that your systems work without interruptions and your business develops without obstacles.
What does our technical support include?
We organise a technical support line that is always in touch with you. With our help you get:
- Professional support for all your IT solutions
- Preventive diagnostics and prevention of problems
- Consultations and IT-consulting to optimise the operation of your systems
- Updating, updating and modernisation of your software solutions.
Working with us, you get a reliable technological partner who cares about your business as much as you do.
Main areas of our technical support
- Support of websites and online shops
Your website is the face of your company. Its stability, speed, content relevance and security directly affect sales and customer confidence.
We provide:- Website availability monitoring
- Elimination of technical errors
- Updating CMS and plugins
- Backup
- Load speed optimisation
- Recovery after failures and attacks
With our support your site will always work stably, quickly and securely, regardless of the load and external factors.
- CRM system support: focus on integration
Effective CRM work is impossible without reliable integration with other business systems. We provide stable and smooth connection of CRM with your website, online shop, warehouse and accounting systems based on 1C.
Our services include:- Integrating CRM with your website and online shop to automatically receive requests, orders and feedback
- Setting up synchronisation of data on customers, goods, payments and orders between CRM and 1C
- Organisation of data exchange between CRM and warehouse systems to update balances, order statuses and shipments
- Development of customised solutions for complex automation of business processes.
We will help you create a unified ecosystem where all your systems work as a single mechanism, reducing order processing time and improving the quality of customer service.
- Support of accounting systems based on 1C
1C is the key platform for accounting and business management. We provide comprehensive 1C support so that you can be confident in the correctness of data, speed of operation and relevance of all accounting processes.
Our services include:- Error correction in 1C
- Setting up data exchange with the website, CRM and other systems
- Updating the platform and configurations
- Optimising database performance
- Development and implementation of additional modules
1C support from our team is a guarantee that your system works like clockwork and is always ready for new business requirements.
Why choose our technical support?
- Professionalism and experience
Our specialists have deep expertise in web development and 1C. We understand how business processes and IT systems work in real practice. - Personalised approach
For each client we develop support regulations, taking into account the peculiarities of the business, work schedule, technologies used and priorities. - IT consulting as a gift
Our technical support is not only problem solving, but also competent recommendations on the development and optimisation of your IT solutions. We will tell you how to make your systems even more reliable, faster and more efficient. - Transparency and reporting
You are always aware of all requests and solutions. We provide full reporting on the work performed, fix SLA and control the quality of services.
How do we work?
- Analysis and audit
Before starting cooperation, we study your infrastructure, identify bottlenecks and potential risks. - Formulation of regulations
We agree on the format of interaction, response times, communication channels and priority levels. - Ongoing support
You get a line of communication with a personal manager. All requests are recorded and processed according to established regulations. - Monitoring and prevention
We don't wait for a problem to happen. We proactively monitor your systems, identifying and eliminating potential threats in advance. - Consultation and development
We regularly propose improvements, updates and optimisations for the supported solutions to ensure they always meet the requirements of the market and your business.
Your business deserves to have IT systems up and running smoothly
Technical support isn't just about fixing glitches. It's about protecting your processes, data and reputation. With us, you get the security of tomorrow: everything works, everything is up to date, everything is under control.
You will be able to spend more time on business development, clients and new ideas, and we will take care of the technical side.
Ready to take your IT infrastructure to the next level of reliability?
Contact us! We will organise a professional technical support line for you, which will promptly resolve any issues and ensure smooth operation of all your systems.
Leave a request and let's get started today!
Cases
Real stories of implementation and growth with our solutions:
-
Exterior
Request:
Create a website integrated with 1C, featuring a dealer portal that ensures transparency of financial transactions and personalized cooperation terms.
What was done:
Developed a fully 1C-integrated website with a dealer personal account displaying up-to-date information on current balance, credit limit, personalized discounts based on purchase volume, and special dealer pricing.
Result:
• Increased transparency in dealer relationships,
• Automated delivery of personalized cooperation terms,
• Simplified order placement with up-to-date pricing,
• Improved quality of partner service. -
Profmet
Request:
Analyze and optimize the existing website, fix integration issues with accounting systems, and turn it into an effective sales tool.
What was done:
Conducted an audit of the existing code, provided improvement recommendations, fixed data exchange errors, set up process automation, and continue to scale the platform’s functionality.
Result:
• Critical data exchange issues were resolved,
• A powerful tool for increasing sales was created,
• Stable operation of all website functions was ensured,
• Continuous development and scaling of the platform. -
SportSystem
Request:
Create a comprehensive platform for resort vacation planning with full automation of service bookings and integration with accounting systems.
What was done:
Developed a custom-designed website featuring current attractions, service booking, equipment selection, live streams from the slopes, weather information, and online payments. Ensured full synchronization with 1C, multilingual and multicurrency support, and seasonal adaptability.
Result:
• Full automation of vacation planning — from equipment to activities,
• Adaptation to seasonality (summer/winter) and different locations in Azerbaijan,
• Integrated equipment store with online payments,
• Improved convenience and quality of service for tourists. -
Very Important Lot
Request:
Create a professional auction platform for trading antique and collectible items with a high level of security and functionality.
What was done:
Developed an online auction platform with real-time bidding, CSV-based lot import/export for auction houses, private messaging, email notifications, dedicated pages for art sellers, and enhanced transaction security.
Result:
• The platform has been successfully operating for over 6 years,
• Serves professional participants in the antiques market,
• Active support enables regular addition of new features,
• Successful business scaling with a two-sided audience (buyers and sellers). -
LaSeche
Request:
Create a motivational fitness platform that combines a competition, a social network, and an online store to address the lack of motivation in sports activities.
What was done:
Developed a unique platform featuring a system of personalized challenges, video content upload under unstable internet conditions, storage of partially uploaded files with resume capability, a user-friendly admin panel for moderation, and voting for winners.
Result:
• Project launched in just 12 weeks,
• An actively operating platform with continuous development,
• Technical challenges related to video uploads successfully resolved,
• Ongoing technical support ensures scaling and continuous improvement.